One of the most important things that I believe Cakes by B offers, aside from delicious and beautiful cakes of course, is the personalized customer experience. The cake I made recently is a perfect example of this. I receive an email from a husband that wanted to surprise his wife. His wife is usually the one that comes to me with the family cake requests and she takes great care to make sure they get a cake that they will love. Here are some examples of cakes she has chosen for them.
Beautiful right? Well her husband wanted to do something equally special, as a surprise, for her. Since she is a huge Harry Potter fan this is what we came up with.
But the surprises didn’t stop there! When she cut into the cake this is what she saw…
The cake itself was checkerboard pattern in Gryffindor colors!
Overall a beautiful cake for a wonderful lady.
Well, I love customer feed back and, as I said at the beginning of this post, I aim for wonderful and personal customer service every time. So the day after the birthday party I received this message from the guest of honor:
The Harry Potter cake you made as a SURPRISE for my birthday today was fabulous!!!! I am constantly blown away by your beautiful creations, but I must tell you to be the one the cake was for was such a treat! And my favorite part…. my husband cut into the cake and it was checkerboard Gryffindor colors!!! The cake was beautiful, it was delicious, and I loved it!!! Thank you so much for making it!! I can’t wait to see what you will make for us next!!”
I think I succeeded this time. 🙂
Happy Birthday Melissa!